Staying Ahead of Complaints

With the sun shining and outdoor spaces thriving, hospitality venues are enjoying the best of summer trading. But with the lively atmosphere comes a common headache—noise complaints. Whether it’s a neighbour’s grumble or a formal investigation, how you respond can make all the difference.

In this legal briefing, BII trusted Partner, John Gaunt & Partners, share essential strategies for managing complaints, maintaining compliance, and protecting your premises licence.

From logging incidents to understanding statutory nuisance thresholds, this guide is a must-read for operators who want to stay ahead of enforcement and keep the good times rolling.

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