People and Productivity Insights

BII trusted partner, KAM, share their study examining onboarding, communication and technology across the sector. The findings confirm what many hospitality leaders have long suspected: outdated systems are not only slowing teams down but also holding the entire industry back.

According to the report, when frontline staff spend more than an hour each week chasing information, repeating manual tasks or dealing with unreliable technology, the impact goes far beyond lost time. It also drains energy, reduces engagement and ultimately affects the quality of service delivered.

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