£1,490 transforms space in church
The church has invested in a new meeting area to be used by mothers & toddlers, the elderly and the local community for social gatherings, occasional meetings and coffee mornings.
The Psychology of Customer Service
Unlocking Customer Insights: The Essential Human Skills for Exceptional Service
Customer service isn’t just about answering queries, responding to needs and helping solve issues; it’s about truly understanding what makes your customers tick.
When your team develops skills to understand the emotions and behaviours behind customer interactions, they can resolve issues smoothly, understand hospitality demands and build long-lasting relationships.
BII Trusted Partner, Access, explain the psychology of customer service and explain why it’s important for you to equip your staff with essential human skills to deliver unforgettable customer experiences.
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Outstanding Contribution to Work with Care Experienced Young People Award
We are extremely proud to have received such a great award!
Enderby Shield on display in The British Museum!
Our incredibly rare Enderby Shield is now proudly on display in The British Museum!